Privacy Policy

The data we keep and what we do with it.

Privacy Policy

At Puffin Insurance we're committed to protecting the privacy of our customers and visitors to our website. This policy explains, in simple terms, what we do (and more importantly don’t do) with any information that we collect from you. This policy only applies to information gathered on the website. The policy is updated from time to time so we recommend you review this regularly. The last updated was 24th February 2017.


  • "You"; a visitor to our website and/or a customer who has purchased one or more of our products.
  • "We", "Us", "Our"; Puffin Group UK Limited.

  • "Personal Information";  information you provide us when obtaining a quote and/or buying a Policy.

  • "Product"; a product that we sell on our website, e.g. a travel insurance or pet insurance policy.

  • "General Information"; information other than Personal Information that we collect from visitors to our website. "Information" means personal information and/or general information as appropriate.

  • "Website"; or


Personal Information

When You obtaining a quote or purchase a Policy on our Website, we may collect some Personal Information. Any Personal Information that you provide is treated as confidential. Industry standard practices are used to protect the information both when transferring from You to Us and when We store that data.

We may be required to share your Personal Information with other parties that are involved in the servicing of your Policy (for example Our underwriters) or servicing any offers associated with your Policy.

If you have given us prior consent, We may use your Personal Information to contact you from time to time to inform you of other related Products that we offer, changes to existing Products, changes to our website or other information that we think may be of interest to you. You can withdraw this consent at any time by contacting us.

Other than the provisions described above, we will not disclose your Personal Information to any other party except in the instance that we sell any or all of our business to another company, or we are legally required to by law.

We will never sell your Personal Information to a 3rd party.

All Personal Information is held in accordance with regulatory requirements.


General Information

To ensure our website is as easy to use as possible, we may collect and process General Information regarding your use of Our Website. This information typically takes the form of what pages were viewed, what buttons were clicked etc.


Use of cookies

Like virtually all website, We put some cookies on Your computer when you visit our site. If you’re not sure what a cookie is, you can find a full explanation by following this link. Below is a list of all the cookies We put on Your computer when you visit our website.


A unique identifier assigned to each visitor to our website. This cookie is retained for the duration of your session (until you close your browser).

We use some third-party services that need to place cookies on your computer to function properly. Here is a list of the services we use, the cookies they create and a brief description of what we use each service for:

Google Analytics

Cookie name: _ga, __utma, __utmb, __utmc, __utmz

We use Google Analytics to help us understand how people find and use our website. For information about the data Google Analytics' cookies contain,click here.


Access to information

You can contact us and request that We provide You with copies of any Personal Information that we hold. We may charge you a fee to process such request (currently £10). Please note that in certain circumstances, we may be authorised under statute to refuse to comply with your request.


Contacting us

Please do not hesitate to contact us regarding any matter relating to this policy.