About us

Want to know a bit more about Puffin Insurance?

About Puffin Insurance

What we do

We are specialists in Travel Insurance and Pet Insurance, our philosophy is simple:

  • Provide great value Travel and Pet Insurance
  • A straightforward and helpful website and call centre to make buying simple
  • Great customer service and underwriters in the event that you need to make a claim.

We can do this because we're focused on just these insurance lines and we continually strive to keep our costs low.... you won't find any marble floored entrance hall at our offices (paid for by inflating the price of your insurance). We spend all our time and effort focusing on servicing our customers, enhancing our product, refining our website and a raft of other things that ensures we deliver great value Travel and Pet Insurance products with excellent customer service and a super simple website.

Who we work with

Travel Insurance

Puffin insurance use Travel Insurance Facilities Group (TIF) to underwrite and administer our policies. TIF are purely focused on Travel Insurance so they know exactly what they're doing when it comes to underwriting Travel Insurance. Although a specialist, TIF policies are ultimately insured by a much bigger organisation: Union Reiseversicherung AG (URV), part of Germany's largest banking group, Versicherungskammer Bayern Group (VKB Group) with 570 regional companies, 19,000 local agencies and a 38 percent share of the German Market. On Nov. 27, 2006, Standard & Poor’s Financial Services assigned its ‘A’ counterparty credit and insurer financial strength ratings to seven operating entities of Munich-based VKB Group.

Pet Insurance

Trent-Services underwrite and administer our Pet Insurance policies. Trent-Services are a UK based underwriting and insurance administration specialist with extensive experience in administering Pet Insurance and other personal lines insurance. The ultimate insurer of our Pet Insurance policies is Danish insurer ETU Forsikring A/S. ETU are authorised by the FCA to conduct business in the UK (FRN 807534).

Where we're based

Puffin Group UK Ltd are based in Wales, with contact centres in Cardiff (Sales), Kent (Travel Insurance administration) and Cirencester (Pet Insurance administration)

What do Puffins have to do with Insurance?

Ahem, well, nothing really. We just like the colourful little things!