Contact Puffin Insurance

Find all our contact details below

For Travel Insurance

We are currently experiencing a high volume of calls and we apologise if you cannot get through on the phone line.  You will find it quicker to email us here: CustomerService@PuffinInsurance.com

 

Purchase, cancel or amend an existing policy

If you wish to cancel, please see your policy wording for full details of your cancellation and refund rights and email: CustomerService@PuffinInsurance.com

Those eligible for a full refund due to cancelling within 14 days of purchase will be processed based on the date of the email sent by you.

email: CustomerService@PuffinInsurance.com

Call: 0333 772 0346 (Mon-Fri: 9:00 - 17:00)

 

If you need emergency medical assistance

For Policies purchased after 1st August 2020

Call our 24 hour emergency medical team on: +44 (0) 2038 599 317

 

To make a Travel Insurance claim

For Policies purchased after 1st August 2020

To make a claim under all sections (except under the Gadget Extension or Scheduled Airline Failure Insurance) please submit your claim online at: https://claimsform.axa-travel-insurance.com

Or contact:
Travel Claims Team, AXA Partners, The Quadrangle, 106-118 Station Road, Redhill, RH1 1PR
Call: +44 (0) 2038 599 317

 

To make a claim under the Gadget Extension please contact:
Citymain Administrators Ltd., 3000 Lakeside, North Harbour, Western Road, Portsmouth, PO6 3EN
Call: 0333 999 7932

If you are the lead policyholder, you can also make a gadget claim here www.eclaimcity.co.uk you'll need your email address and postcode as well as your policy reference

 

To make a claim under Scheduled Airline Failure Insurance please contact:
IPP Claims at Sedgwick, Oakleigh House, 14-15 Park Place, Cardiff CF10 3DQ. United Kingdom
Call: +44 (0)345 266 1872

 

Medical Assistance For policies purchased before 1st August 2020:

Call our 24 hour emergency medical team on: +44 (0) 203 829 6742

For policies purchased before 1st August 2020:

You can download the relevant form from www.policyholderclaims.co.uk or: 

e-mail: claims@tifgroup.co.uk

Call: + 44 (0) 203 829 6766

Or for any written correspondence in relation to a claim: Travel Claims Facilities, PO Box 395, HERTFORD, SG13 9JW


For Pet Insurance

Purchase or amend an existing policy

Call: 0333 772 0346 (Mon-Fri: 9:00 - 17:00)

 

To make a Pet Insurance claim

Our Pet Insurance policies are administered by Trent-Service. To request a claims form you can contact them on:

Call: 01285 626020

e-mail: admin@trent-services.co.uk

 


For Business Development enquiries

e-mail: admin@puffininsurance.com