We are specialists in Travel Insurance and Pet Insurance, our philosophy is simple:
We can do this because we're focused on just these insurance lines and we continually strive to keep our costs low.... you won't find any marble floored entrance hall at our offices (paid for by inflating the price of your insurance). We spend all our time and effort focusing on servicing our customers, enhancing our product, refining our website and a raft of other things that ensures we deliver great value Travel and Pet Insurance products with excellent customer service and a super simple website.
Puffin insurance policies are underwritten by Inter Partner Assistance S.A is authorised and regulated by the National Bank of Belgium, with a registered head office at Boulevard du Régent 7, 1000 Brussels, Belgium. Authorised by the Prudential Regulation Authority (firm reference number 202664). Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Inter Partner Assistance S.A. UK branch office address is 106-118 Station Road, Redhill, RH1 1PR. Inter Partner Assistance S.A. is part of the AXA Group.
Trent-Services underwrite and administer our Pet Insurance policies. Trent-Services are a UK based underwriting and insurance administration specialist with extensive experience in administering Pet Insurance and other personal lines insurance. The ultimate insurer of our Pet Insurance policies is Watford Insurance Company Europe Limited. Watford Insurance Company Europe Limited is authorised and regulated by the Gibraltar Financial Services Commission and subject to limited regulation by the Financial Conduct Authority (FCA). Details about the extent of our regulation by the FCA are available on request. FCA Firm Reference Number is 714197. If your policy commenced before 1st January 2023: The ultimate insurer of our Pet Insurance policies is Danish insurer ETU Forsikring A/S. ETU are authorised by the FCA to conduct business in the UK (FRN 807534).
Puffin Group UK Ltd are based in Wales, with contact centres in Cardiff (Sales), Surrey (Travel Insurance administration) and Cirencester (Pet Insurance administration)
Ahem, well, nothing really. We just like the colourful little things!