About us

Want to know a bit more about Puffin Insurance?

About Puffin Insurance

What we do

We are specialists in Travel Insurance and Pet Insurance, our philosophy is simple:

  • Provide great value Travel and Pet Insurance
  • A straightforward and helpful website and call centre to make buying simple
  • Great customer service and underwriters in the event that you need to make a claim.

We can do this because we're focused on just these insurance lines and we continually strive to keep our costs low.... you won't find any marble floored entrance hall at our offices (paid for by inflating the price of your insurance). We spend all our time and effort focusing on servicing our customers, enhancing our product, refining our website and a raft of other things that ensures we deliver great value Travel and Pet Insurance products with excellent customer service and a super simple website.

Who we work with

Travel Insurance

Puffin insurance policies are underwritten by Inter Partner Assistance S.A is authorised and regulated by the National Bank of Belgium, with a registered head office at Boulevard du Régent 7, 1000 Brussels, Belgium. Authorised by the Prudential Regulation Authority (firm reference number 202664). Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Inter Partner Assistance S.A. UK branch office address is 106-118 Station Road, Redhill, RH1 1PR. Inter Partner Assistance S.A. is part of the AXA Group.

Pet Insurance

For pet policies that start before 1st July 2024, Trent-Services underwrite and administer your Pet Insurance policy. Trent-Services are a UK based underwriting and insurance administration specialist with extensive experience in administering Pet Insurance and other personal lines insurance. The ultimate insurer of our Pet Insurance policies is Watford Insurance Company Europe Limited. Watford Insurance Company Europe Limited is authorised and regulated by the Gibraltar Financial Services Commission and subject to limited regulation by the Financial Conduct Authority (FCA). Details about the extent of our regulation by the FCA are available on request. FCA Firm Reference Number is 714197.

Pet Insurance policies that have a start date on or after 1st July 2024, your policy is underwritten and claims administered by Covéa Insurance plc who is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority number 202277.

Where we're based

Puffin Group UK Ltd are based in Wales, with our customer service contact centre based in Cardiff (Sales)

What do Puffins have to do with Insurance?

Ahem, well, nothing really. We just like the colourful little things!