About us

Want to know a bit more about Puffin Insurance?

About Puffin Insurance

What we do

We are specialists in Travel Insurance and Pet Insurance, our philosophy is simple:

  • Provide great value Travel and Pet Insurance
  • A straightforward and helpful website and call centre to make buying simple
  • Great customer service and underwriters in the event that you need to make a claim.

We can do this because we're focused on just these insurance lines and we continually strive to keep our costs low.... you won't find any marble floored entrance hall at our offices (paid for by inflating the price of your insurance). We spend all our time and effort focusing on servicing our customers, enhancing our product, refining our website and a raft of other things that ensures we deliver great value Travel and Pet Insurance products with excellent customer service and a super simple website.

Who we work with

Travel Insurance

Puffin insurance policies are underwritten by Inter Partner Assistance UK Branch, with a registered office at 106-118 Station Road, Redhill, RH1 1PR. Inter Partner Assistance UK Branch is a Branch of Inter Partner Assistance SA, a Belgian firm authorised by the National Bank of Belgium under number 0487, with a registered office at Louizalaan 166, 1050 Brussels, Company number 0415.591.055. Inter Partner Assistance SA is subject to limited regulation by the Financial Conduct Authority. Details about the extent of its regulation by the Financial Conduct Authority are available from us on request. Inter Partner Assistance is fully owned by the AXA Partners Group. 

Pet Insurance

Trent-Services underwrite and administer our Pet Insurance policies. Trent-Services are a UK based underwriting and insurance administration specialist with extensive experience in administering Pet Insurance and other personal lines insurance. The ultimate insurer of our Pet Insurance policies is Danish insurer ETU Forsikring A/S. ETU are authorised by the FCA to conduct business in the UK (FRN 807534).

Where we're based

Puffin Group UK Ltd are based in Wales, with contact centres in Cardiff (Sales), Surrey (Travel Insurance administration) and Cirencester (Pet Insurance administration)

What do Puffins have to do with Insurance?

Ahem, well, nothing really. We just like the colourful little things!